Privacy Notice

PRIVACY NOTICE

Last Updated: September 24, 2026

Thank you for visiting Valtrenne. This Privacy Notice applies to valtrenne.com and the services, functionality, and features made available through our website (collectively, the “Services”).

For purposes of this Privacy Notice, Valtrenne is the store and brand through which the Services are provided. The operating entity associated with Valtrenne is Hangzhou Zhiwo Trading Co., Ltd. References to “Valtrenne,” the “Company,” “we,” “us,” or “our” refer to Valtrenne and its operating entity, as applicable.

We are committed to providing a convenient and secure online shopping experience while respecting and protecting the privacy of your personal information.

This Privacy Notice describes the types of information we collect from and about you when you visit our website and use our Services. It also explains how we may use and share your personal information and the choices that may be available to you regarding certain uses of your information.

By using the Services, you acknowledge the collection, use, disclosure, transfer, and storage of your information as described in this Privacy Notice, including the transfer and storage of personal information in the United States and other locations where our service providers operate, subject to applicable law.

Your use of the Services is also subject to our Terms of Use and other applicable policies published on valtrenne.com.

If you do not agree with this Privacy Notice, please discontinue your use of the Services.

Q: What information does the Company collect?

A: We may collect information from or about you in the following ways:

From Our Interactions With You

We collect information from and about you and your transactions and other interactions with us.

This may include information collected when you:

Use our Services;
Make a purchase;
Subscribe to newsletters or email communications;
Participate in promotions, surveys, product reviews, or similar programs;
Send a gift or other communication to another person through available Site features; or
Otherwise contact us.

If you make a purchase from us, we may collect information including your name, email address, telephone number, billing address, shipping address, payment-related information, order details, and other information reasonably necessary to complete your transaction.

Information You Provide About a Third Party

If you use the Services to send a product, gift, message, or other communication to another person, we may collect information that you provide about that person, such as their:

Name;
Telephone number;
Email address; and
Shipping address.

You should provide another person's information only where you are authorized to do so.

Information Collected Automatically

We, our service providers, and certain third-party partners may use cookies, web beacons, pixels, log files, JavaScript, local storage, software development kits, and similar technologies to collect information about visitors to our Site and their interactions with our Services, emails, and online advertising.

Information collected automatically may include:

Browser type;
Operating system;
Device type or model;
Pages viewed;
Links clicked;
IP address;
Device identifiers or other unique identifiers;
Referring websites;
Approximate location information derived from IP address;
Time spent using the Site;
Number and frequency of visits;
Clickstream and Site usage information; and
Interactions with emails or advertisements.

We may use this information to understand how customers use our Site, maintain preferences, improve the shopping experience, analyze Site performance, identify products or features that may be of interest to customers, and support advertising and marketing activities.

Information From Third-Party Sources

We may receive information from third-party sources to update, supplement, or verify information that you provide to us or information that we collect automatically.

This may include information from service providers, payment providers, advertising and analytics partners, shipping providers, fraud-prevention providers, social media services, and other third parties where permitted by applicable law.

Combination of Information

We may combine information we receive from or about you, including information you provide directly, information automatically collected through the Site, and information obtained from third-party sources.

We may also combine information relating to different devices or interactions where reasonably necessary to provide, secure, analyze, and improve our Services.

Third-Party Analytics and Advertising

We may use third-party analytics, advertising, and tracking technologies to understand how customers use our Site, measure the effectiveness of our Services and advertising, and provide advertising that may be more relevant to your interests.

These third parties may use cookies, pixels, web beacons, log files, software development kits, or other technologies to collect information about your interactions with the Site and other websites or services.

Their collection and use of information may also be governed by their own privacy policies.

Q: What are my tracking options?

A: Our Site may use several categories of cookies and similar technologies.

Strictly Necessary Cookies

These cookies are necessary for basic Site functionality and may enable features such as:

Navigating the Site;
Maintaining shopping cart contents;
Processing checkout;
Maintaining security; and
Remembering certain session information.

Without these technologies, certain Services may not function properly.

Performance Cookies

Performance cookies help us understand how customers use the Services, including which pages are visited and whether errors occur.

We may use this information to evaluate and improve Site performance and functionality.

Functionality Cookies

Functionality cookies allow us to remember certain preferences and provide a more personalized experience.

For example, these technologies may remember:

Country or region preferences;
Currency preferences;
Language preferences; and
Certain Site settings.

Targeting and Advertising Cookies

These cookies and similar technologies may be used to provide advertising that is more relevant to your interests and to measure advertising performance.

They may be placed by us or by advertising partners where permitted by applicable law.

Some jurisdictions may consider certain uses or disclosures of personal information for cross-context behavioral advertising to constitute a “sale,” “sharing,” or “targeted advertising.”

Where applicable, you may have the right to opt out of such activities.

Global Privacy Control

If you visit valtrenne.com with a recognized Global Privacy Control (GPC) opt-out preference signal enabled, we will process the signal as required by applicable law for the applicable browser or device.

Depending on your jurisdiction, this may include treating the signal as a request to opt out of activities that may be considered a “sale” or “sharing” of personal information or targeted advertising.

You may also manage certain cookies through your browser settings or privacy controls provided on our Site where available.

Please note that changing cookie settings may affect certain Site functionality.

Q: How does the Company use the information collected?

A: We may use information collected from and about you for purposes including:

Validating, confirming, verifying, processing, fulfilling, delivering, and tracking orders;
Processing payment transactions;
Arranging shipping and delivery;
Managing returns, refunds, replacements, and exchanges;
Maintaining records of purchases;
Communicating with you regarding orders;
Providing customer support;
Enhancing your online shopping experience;
Recognizing returning visitors and remembering preferences;
Sending newsletters, promotional materials, or marketing communications where permitted;
Providing customized Site content, offers, promotions, or advertising;
Improving our Site, products, Services, and customer experience;
Conducting analytics and research;
Maintaining and improving Site functionality;
Detecting and preventing fraud, unauthorized transactions, abuse, and other potentially unlawful activity;
Protecting the security and integrity of our Site, systems, customers, and business;
Complying with legal and regulatory obligations;
Responding to inquiries, requests, complaints, and comments; and
Carrying out other purposes disclosed to you when information is collected.

Q: What information does the Company share with others?

A: We may share personal information collected from and about you in the following circumstances.

Affiliates and Related Parties

We may share information with affiliated or related entities where reasonably necessary for business administration, customer support, order fulfillment, security, legal compliance, or other legitimate business purposes.

Business and Marketing Partners

Certain Services, promotions, or features may involve third-party business or marketing partners.

Where applicable, information may be shared with such parties where necessary to provide a requested service, administer a promotion, or carry out another disclosed purpose.

Advertising and Analytics Partners

We may disclose certain information to advertising and analytics providers to measure Site performance, understand customer interactions, support marketing activities, and provide advertising.

Depending on the applicable jurisdiction and the nature of the activity, certain disclosures may be considered “selling,” “sharing,” or use for “targeted advertising” under privacy laws.

Where applicable, you may exercise available opt-out rights through our privacy controls or by contacting us.

Legal Disclosures and Safety

We may disclose information when reasonably necessary to:

Comply with applicable laws, regulations, court orders, or legal processes;
Respond to lawful requests from public or governmental authorities;
Detect, investigate, or prevent fraud or unlawful activity;
Enforce our Terms of Use or other policies;
Protect the rights, property, security, or safety of Valtrenne, our customers, service providers, or others; or
Establish, exercise, or defend legal claims.

Business Transactions

If all or part of our business or assets are involved in a merger, acquisition, restructuring, financing, sale, transfer, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Where required, we will take reasonable measures to ensure personal information continues to receive appropriate protection.

Service Providers

We use third-party service providers to perform services on our behalf.

These providers may include:

Payment processors;
Shipping and fulfillment providers;
Website hosting providers;
Customer service providers;
Technology vendors;
Analytics providers;
Fraud-prevention providers;
Marketing providers; and
Other operational service providers.

We may provide these parties with information reasonably necessary for them to perform the applicable services.

Aggregate or De-Identified Information

We may use or share information that has been aggregated, anonymized, or de-identified so that it does not reasonably identify an individual, subject to applicable law.

Text Marketing and Notifications

Where applicable and where you have provided any consent required by law, we may use your telephone number to send transactional or marketing text messages.

Transactional messages may include:

Order confirmations;
Shipping updates;
Delivery notifications;
Customer service messages; and
Other communications related to your purchase.

Marketing messages may include promotional offers, product announcements, or other promotional content where permitted.

Message frequency may vary.

You may opt out of marketing text messages using the instructions provided in the applicable message, such as replying STOP, where supported.

Third-party messaging providers may process telephone numbers and related information as necessary to provide messaging services.

Their handling of information may also be subject to their own privacy policies.

Q: How can I view, update, or remove my information?

A: You may contact our Customer Service Team using the contact information provided below to request access to or correction of certain personal information associated with you.

Depending on where you live, you may also have rights under applicable privacy laws to request:

Access to personal information;
Correction of inaccurate personal information;
Deletion of personal information;
Restriction of certain processing;
Portability of certain information;
Information about certain disclosures;
Opt-out of certain uses or disclosures;
Withdrawal of consent where processing is based on consent; or
Other rights provided by applicable law.

Certain information may need to be retained for legal, security, accounting, fraud-prevention, dispute-resolution, or other permitted purposes.

We may need to verify your identity before processing certain privacy requests.

Q: What choices do I have about receiving communications from the Company?

A: You may have several choices regarding promotional communications.

Electronic Promotional Offers

You may opt out of promotional emails by clicking the “unsubscribe” link included in an applicable marketing email.

Please note that even after opting out of promotional communications, we may continue sending non-promotional communications relating to your orders, transactions, security, customer service requests, or other administrative matters.

Direct Mail Promotional Offers

If you receive promotional materials by postal mail and would like to stop receiving them, you may contact our Customer Service Team.

Other Contact

You may also contact us at service@valtrenne.com regarding your communication preferences.

Q: What are California Privacy Rights?

A: California residents may have specific rights regarding their personal information under applicable California privacy laws.

Depending on which laws apply, these rights may include the ability to request information about certain categories of personal information collected, used, disclosed, sold, or shared, as well as rights to request access, correction, or deletion of certain information.

California residents may also have the right to opt out of certain activities that constitute the “sale” or “sharing” of personal information.

To submit a privacy request, contact:

service@valtrenne.com

Please include “Attn: California Privacy” in the subject line and provide sufficient information for us to understand and process your request.

We may request additional information where reasonably necessary to verify your identity or request.

Where applicable, we will respond within the period required by applicable law.

Q: What about children's privacy?

A: Protecting children's privacy is important to us.

Our Services are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 through the Services.

If we learn that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

If you believe a child has provided personal information through our Services, please contact us at service@valtrenne.com.

Q: What about security?

A: We use reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our Site may use encrypted connections and other security technologies to help protect information transmitted through checkout and other sensitive areas.

Payment transactions may also be handled by third-party payment providers using their own security and fraud-prevention measures.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Q: What about other websites?

A: Our Site may contain links to third-party websites or services that are not controlled by Valtrenne.

These websites may use their own cookies and tracking technologies and may collect information independently.

Third-party websites are governed by their own privacy notices, terms, and practices.

We are not responsible for the privacy, security, content, or practices of independent third-party websites or services.

We encourage you to review the applicable privacy notice before providing personal information to a third party.

Q: Where and for how long is my data stored?

A: Your personal information may be stored and processed in the United States, China, and other countries or regions where Valtrenne, our operating entity, or our service providers maintain facilities or conduct operations, subject to applicable law.

As a result, information may be processed outside the country or region from which you access our Site.

Data protection laws in those locations may differ from the laws in your country or region of residence.

Where required by applicable law, appropriate safeguards will be used for cross-border transfers of personal information.

Personal information will generally be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Completing and maintaining transaction records;
Providing customer support;
Complying with legal and regulatory requirements;
Resolving disputes;
Preventing fraud and abuse;
Enforcing agreements; and
Protecting legitimate business interests.

When information is no longer reasonably required, it may be deleted, destroyed, anonymized, or de-identified in accordance with applicable requirements.

Q: What if I live internationally?

A: Valtrenne serves customers in multiple countries and regions.

If you access our Services from outside the country in which a particular service provider operates, your personal information may be transferred to, processed in, or stored in other countries or regions.

Such processing will be conducted in accordance with this Privacy Notice and applicable privacy and data protection laws.

Depending on where you live, you may have additional rights under local privacy laws.

Q: How does the Company communicate changes to this Policy?

A: We may update this Privacy Notice from time to time to reflect changes to our Services, business practices, technology, legal requirements, or privacy practices.

The latest version will be published on valtrenne.com together with an updated “Last Updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

Your continued use of the Services following an updated Privacy Notice will be subject to applicable law.

Q: Whom do I contact if I have additional questions or concerns about this policy? How do I lodge complaints?

A: We welcome questions, requests, or concerns regarding our privacy practices.

For privacy-related questions, requests, complaints, or unsubscribe requests, please contact:

Valtrenne Customer Service

Email: service@valtrenne.com
Phone: +1 919-854-0070
Customer Support Hours: Mon–Fri, 9:00 AM–6:00 PM (PT)

We will review privacy concerns and requests and respond as required by applicable law.

Depending on your jurisdiction, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.