Shipping Policy
Shipping Policy
When can I expect to receive my shipment?
All orders are prepared and shipped within 5 business days after the order is placed.
After your order has been shipped, delivery typically takes approximately 10–20 business days, depending on your destination, product availability, customs processing, and the shipping carrier.
Please note that unexpected delays may occasionally occur due to customs clearance, inspections, severe weather, transportation disruptions, peak shipping periods, or other circumstances outside the carrier's control.
How can I track my order?
Once your order has been shipped, a tracking number will be provided in your Shipping Confirmation email.
You can use the tracking number to follow the delivery status of your order through:
Tracking information may take some time to update after the package has been handed over to the shipping carrier.
If you have any questions regarding your shipment, please contact us at:
What are your shipping rates?
We currently offer a fixed shipping rate of $3.99 to supported destinations, including:
United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, United Arab Emirates, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.
Shipping charges, when applicable, will also be displayed during checkout before payment is completed.
Which countries do you ship to?
Valtrenne currently ships to:
United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, United Arab Emirates, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.
Shipping availability may vary depending on the destination, local delivery services, product restrictions, or logistics conditions.
If we are unable to ship an order to your selected destination, we will contact you as soon as possible regarding the available options.
For questions regarding delivery availability, please contact:
How can I change my shipping address?
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Address changes are generally accepted only before the order has entered processing or been shipped.
You may contact us at:
Please include your order number and the correct shipping address when contacting us.
Once an order has already been shipped, we may not be able to change or redirect the delivery address.
Can I deliver to another address other than my card billing address?
Yes.
Your shipping address may be different from your billing address.
Please make sure the shipping information entered during checkout is complete and accurate to help prevent delivery delays or returned packages.
How is my order shipped?
Orders are processed and shipped during regular business days, excluding weekends and public holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Depending on the destination and product availability, orders may be delivered by different local or international shipping carriers.
In some cases, an order containing multiple items may arrive in separate packages.
Taxes, Customs Duties and Import Fees
Depending on your delivery destination, your order may be subject to local taxes, customs duties, import fees, VAT, tariffs, or other charges imposed by local authorities.
Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
Customs requirements and import regulations vary by country and region. Valtrenne does not control charges imposed by local customs authorities.
Where do orders ship from?
Depending on product availability and the customer's delivery location, Valtrenne orders may be shipped from fulfillment facilities located in the United States or other regions.
The fulfillment location may vary from one order or product to another in order to provide appropriate inventory availability and delivery service.
As a result, some orders containing multiple products may be shipped separately and may arrive at different times.
Shipping Delays
While we work to have orders delivered within the estimated timeframe, delivery estimates are not guaranteed.
Delays may occur due to circumstances such as:
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Customs clearance or inspection
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Carrier transportation delays
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Peak holiday periods
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Severe weather
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Incorrect or incomplete shipping information
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Local delivery disruptions
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International logistics restrictions
If your tracking information has not updated for an extended period, please contact us at service@valtrenne.com.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Valtrenne is not responsible for delivery delays or unsuccessful deliveries caused by incorrect, incomplete, or outdated shipping information provided during checkout.
If you notice an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment whenever possible.
Contact Us
If you have any questions about shipping, tracking, or delivery, please contact our customer service team:
Brand: Valtrenne
Website: valtrenne.com
Email: service@valtrenne.com